Turning B2B Advertising into Actual ROI

Estimated Reading Time 8 minutes

Having worked on a vast number of B2B projects in my time, one of the biggest challenges is reporting on sales, revenue and ROI.

With digital marketing being one of the most measurable and transparent channels for promoting your business, it would seem that tracking sales should be straight forward. Unfortunately that isn’t always the case, so let’s break down some processes which may help.

Source tracking through CRM

First things first, are you tracking anything on your site? I hope the answer is yes but I have been surprised before.

If you are already tracking often it will be likely be a ‘phase one’ goal e.g. downloaded a document, filled in a contact form, applied for a quote. With all of these goals it’s likely you are not tracking an associated value. This can be tracked and reported but it will take some implementation.

When enquiry data is passed through to your CRM, how is it then tracked? Are you maintaining the referring source through the CRM process?

E.g.

Lead tracking example 1v2

We should therefore be able to capture a number of attributes:

  • Source
  • Campaign
  • Keyword
  • Device
  • plus more

By doing this you can monitor the journey of the lead within your CRM and associate it back to the initial source and even keyword that influenced the lead.

Long lead times

One of the most difficult aspects of B2B sales tracking is the extremely long lead time. If you are selling to large or enterprise businesses, even the approval process of a new supplier can take months, so the journey from initial enquiry to sale can be years. Then take into account that over that time there may be a number of marketing touch points. I.e.

A demo or intro is arranged and the sales process begins. But….

Lead tracking example 3

But it doesn’t end there.

Lead tracking example 4

The initial display ad which triggered the sale now seems like a distant memory! However, by tracking over time you should be able to tie the clicks to leads, leads to sales, and the sales to revenue. It’s just gonna take some time. Unfortunately, then trying to optimise that channel of marketing becomes irrelevant as you are a year on and many other factors could have changed.

You therefore need to choose your success metric and optimise based on that, be that brand exposure, interaction, first point of enquiry or qualified business lead.

Off site tracking

The biggest headache and gap in the measurability of goals and sales is off site activity. Whether that be PR, events and exhibitions or even traditional press ads. From a very transparent tracking system from digital advertising, visibility can be lost from offline marketing.

There is no simple fix for this, the main goal would be to try and get the target to re-engage. Get them tweeting specific hashtags at events – this demonstrates they have seen you. QR codes can be used to offer incentives or share information, digital assets rather than paper leaflets can be used and tracked, whatever can be done to get that prospective client into the CRM funnel – plan it!

Crunching data

It sounds simple, but often many of the answers for B2B’s and lead generation businesses comes down to good old fashioned data crunching. Spreadsheets, integration plugins, reporting tools, dashboards etc.. It may sound like death by data but if you get it right you can end up with a bespoke integrated ROI report. Tracking initial interaction ad cost, returning user ad costs and final conversion costs to sale, will give you a really good grip on how much you should be investing and into which blend of marketing channels.

Technology limitations

All of the above is great, but some of us have very little control over the website or tracking systems we have in place. This is going to be a challenge so Ii recommend focusing on the easy wins. What can you do on the most simple level to track success metrics? That could be the page view of a thank you page. This can still be reverse engineered as a metric to estimate sales value per form submission. If you know how many sales per month and how many forms you get in total, you can work back to see how many clicks are driving a form application and how much each form is costing. With a few calculations, you can figure out an average value per form. It may not be of the highest accuracy but it will help steer where you need to be spending your budgets to achieve results.

All in all, it can be a challenge and sometimes the set up and technology within your organisation may not be there yet. That doesn’t mean you stop! It means you find ways to get buy in from stakeholders and peers to put a focus on measurability.

If you could show them a way of understanding what marketing investment is actually driving sales and revenue, why would you not get buy in?

For help or advice on tracking your B2B projects through to sales, get in touch.

Rachel Mepham
With over 10 years’ experience in Digital Marketing, Rachel heads up the team at Digital Clarity. With a history in Paid Search (PPC) since before Google AdWords existed, Rachel is regarded by both clients and peers as one of the most experienced and prolific women in the digital space in the UK. Her approach and application to digital strategy planning has been used by some of the biggest brands as well the leading advertising and marketing agencies.
Digital Clarity have been shortlisted for the prestigious UK Search Awards  in t
Digital Clarity have been shortlisted for the prestigious UK Search Awards  in the ‘Best Use of Search in B2B’
.
The UK Search Awards are recognised across the digital marketing industry and the judging is a robust, credible and transparent two-step process, involving pre-scoring and a judging session where the panel discusses each entry in detail .
We are delighted to be recognised in the competitive landscape of B2B Marketing especially amongst our peers that include leading search and digital agencies from across the UK and the globe who are delivering work for the UK market
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#digitalclarity #digitalagency #digitalmarketing #uksearchawards #uksearchawards2019 #ppc #seo #b2b #softwaresales #propertymarketing #luxurymarketing #guildford #surrey #socialmediamarketing #topseo

Posted 3 days ago.

Digital Clarity have been shortlisted for the prestigious UK Search Awards in the ‘Best Use of Search in B2B’ . The UK Search Awards are recognised across the digital marketing industry and the judging is a robust, credible and transparent two-step process, involving pre-scoring and a judging session where the panel discusses each entry in detail . We are delighted to be recognised in the competitive landscape of B2B Marketing especially amongst our peers that include leading search and digital agencies from across the UK and the globe who are delivering work for the UK market . . . #digitalclarity #digitalagency #digitalmarketing #uksearchawards #uksearchawards2019 #ppc #seo #b2b #softwaresales #propertymarketing #luxurymarketing #guildford #surrey #socialmediamarketing #topseo

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Some of the DC team visiting Decorex today at Olympia, London .
Decorex is the i
Some of the DC team visiting Decorex today at Olympia, London .
Decorex is the international interior design show featuring exceptional furniture, fabric, lighting and craft
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#interiordesign #furnituredesign #lighting #lightdesign #kitchendesign #bathroomdesign #wardrobes #decorex #decorex2019 #digitalmarketing #digitalagency #guildford #olympia

Posted 1 week ago.

Some of the DC team visiting Decorex today at Olympia, London . Decorex is the international interior design show featuring exceptional furniture, fabric, lighting and craft . . . #interiordesign #furnituredesign #lighting #lightdesign #kitchendesign #bathroomdesign #wardrobes #decorex #decorex2019 #digitalmarketing #digitalagency #guildford #olympia

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There's everything to be said for being nimble, but rushing for the sake of proc
There's everything to be said for being nimble, but rushing for the sake of proclaiming agility is foolhardy
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Be measured
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The time spent thinking through all possible scenarios and consequences is well spent
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whether it's considering a difficult conversation . or a new pitch to a prospective client
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#shakespeare #shakespearequotes #friday #businessquotes #business #wordsofwisdom #successquotes #stoicism #meditations #midfulness #digitalclarity #romeoandjuliet

Posted 1 week ago.

There's everything to be said for being nimble, but rushing for the sake of proclaiming agility is foolhardy . Be measured . The time spent thinking through all possible scenarios and consequences is well spent . whether it's considering a difficult conversation . or a new pitch to a prospective client . . . #shakespeare #shakespearequotes #friday #businessquotes #business #wordsofwisdom #successquotes #stoicism #meditations #midfulness #digitalclarity #romeoandjuliet

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A Banksy artwork depicting MPs in the House of Commons as chimpanzees has been s
A Banksy artwork depicting MPs in the House of Commons as chimpanzees has been sold for almost £9.9 million, in what organisers say is a record for the street artist
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Devolved Parliament, which is four meters wide, was first unveiled as part of the Bristol artist's exhibition Banksy vs Bristol Museum in 2009
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It went under the hammer at Sotheby's in London on Thursday and after 13 minutes of bidding, sold for £9,879,500. It had a guide price of between £1.5-2 million
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#banksy #art #artistsoninstagram #artist #contemporaryart #satire #artinvestment #artinvestor #sothebys #sothebysonline #artexhibition

Posted 1 week ago.

A Banksy artwork depicting MPs in the House of Commons as chimpanzees has been sold for almost £9.9 million, in what organisers say is a record for the street artist . Devolved Parliament, which is four meters wide, was first unveiled as part of the Bristol artist's exhibition Banksy vs Bristol Museum in 2009 . It went under the hammer at Sotheby's in London on Thursday and after 13 minutes of bidding, sold for £9,879,500. It had a guide price of between £1.5-2 million . . . #banksy #art #artistsoninstagram #artist #contemporaryart #satire #artinvestment #artinvestor #sothebys #sothebysonline #artexhibition

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Happy 21st Birthday Google 🎂 Google is the world's most visited website - it'
Happy 21st Birthday Google 🎂 Google is the world's most visited website - it's even one of the most-searched terms on Bing.
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As a Google Premier Partner, we have been delighted to have been on this journey. .
Want to learn more about the Google eco-system and how you can benefit your business? .
Call +441483 388 270 | Email: info@digital-clarity.com | @digitalclarity
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#google #googleads #ppc #seo #ppcagency #seoagency #ppcexperts #digitalmarketing #digitalagency #digitalmarketingagency #socialmediamarketing #facebookads #guildford #surrey #london #hants #berks #bucks

Posted 2 weeks ago.

Happy 21st Birthday Google 🎂 Google is the world's most visited website - it's even one of the most-searched terms on Bing. . As a Google Premier Partner, we have been delighted to have been on this journey. . Want to learn more about the Google eco-system and how you can benefit your business? . Call +441483 388 270 | Email: info@digital-clarity.com | @digitalclarity . . . #google #googleads #ppc #seo #ppcagency #seoagency #ppcexperts #digitalmarketing #digitalagency #digitalmarketingagency #socialmediamarketing #facebookads #guildford #surrey #london #hants #berks #bucks

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Success is a series of small wins. If you get one percent better each day for on
Success is a series of small wins. If you get one percent better each day for one year, you'll end up thirty-seven times better by the time you're done.
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#suntzu #suntzuartofwar #succes #successquotes #digitalagency #digitalclarity #digitalmarketing #content #mondaymotivation #winning #strategy #digitalexperts #motivation #businessquotes #growthmindset

Posted 1 month ago.

Success is a series of small wins. If you get one percent better each day for one year, you'll end up thirty-seven times better by the time you're done. . . . #suntzu #suntzuartofwar #succes #successquotes #digitalagency #digitalclarity #digitalmarketing #content #mondaymotivation #winning #strategy #digitalexperts #motivation #businessquotes #growthmindset

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It’s that time of year! Sunny Brighton and BrightonSEO #brightonseo #seo #digi
It’s that time of year! Sunny Brighton and BrightonSEO #brightonseo #seo #digitalmarketing

Posted 1 month ago.

It’s that time of year! Sunny Brighton and BrightonSEO #brightonseo #seo #digitalmarketing

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Great meeting our team at Google HQ - what a view! .
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#google #googleuk #goog
Great meeting our team at Google HQ - what a view! .
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#google #googleuk #googlelondon #ppc #seo #googleads #digitalagency #digitamarketingagency #analaytics #digitalmarketing #guildford #socialmediamarketing #socialmedia #marketingdigital

Posted 1 month ago.

Great meeting our team at Google HQ - what a view! . . . #google #googleuk #googlelondon #ppc #seo #googleads #digitalagency #digitamarketingagency #analaytics #digitalmarketing #guildford #socialmediamarketing #socialmedia #marketingdigital

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