Turning B2B Advertising into Actual ROI

Estimated Reading Time 8 minutes

Having worked on a vast number of B2B projects in my time, one of the biggest challenges is reporting on sales, revenue and ROI.

With digital marketing being one of the most measurable and transparent channels for promoting your business, it would seem that tracking sales should be straight forward. Unfortunately that isn’t always the case, so let’s break down some processes which may help.

Source tracking through CRM

First things first, are you tracking anything on your site? I hope the answer is yes but I have been surprised before.

If you are already tracking often it will be likely be a ‘phase one’ goal e.g. downloaded a document, filled in a contact form, applied for a quote. With all of these goals it’s likely you are not tracking an associated value. This can be tracked and reported but it will take some implementation.

When enquiry data is passed through to your CRM, how is it then tracked? Are you maintaining the referring source through the CRM process?

E.g.

Lead tracking example 1v2

We should therefore be able to capture a number of attributes:

  • Source
  • Campaign
  • Keyword
  • Device
  • plus more

By doing this you can monitor the journey of the lead within your CRM and associate it back to the initial source and even keyword that influenced the lead.

Long lead times

One of the most difficult aspects of B2B sales tracking is the extremely long lead time. If you are selling to large or enterprise businesses, even the approval process of a new supplier can take months, so the journey from initial enquiry to sale can be years. Then take into account that over that time there may be a number of marketing touch points. I.e.

A demo or intro is arranged and the sales process begins. But….

Lead tracking example 3

But it doesn’t end there.

Lead tracking example 4

The initial display ad which triggered the sale now seems like a distant memory! However, by tracking over time you should be able to tie the clicks to leads, leads to sales, and the sales to revenue. It’s just gonna take some time. Unfortunately, then trying to optimise that channel of marketing becomes irrelevant as you are a year on and many other factors could have changed.

You therefore need to choose your success metric and optimise based on that, be that brand exposure, interaction, first point of enquiry or qualified business lead.

Off site tracking

The biggest headache and gap in the measurability of goals and sales is off site activity. Whether that be PR, events and exhibitions or even traditional press ads. From a very transparent tracking system from digital advertising, visibility can be lost from offline marketing.

There is no simple fix for this, the main goal would be to try and get the target to re-engage. Get them tweeting specific hashtags at events – this demonstrates they have seen you. QR codes can be used to offer incentives or share information, digital assets rather than paper leaflets can be used and tracked, whatever can be done to get that prospective client into the CRM funnel – plan it!

Crunching data

It sounds simple, but often many of the answers for B2B’s and lead generation businesses comes down to good old fashioned data crunching. Spreadsheets, integration plugins, reporting tools, dashboards etc.. It may sound like death by data but if you get it right you can end up with a bespoke integrated ROI report. Tracking initial interaction ad cost, returning user ad costs and final conversion costs to sale, will give you a really good grip on how much you should be investing and into which blend of marketing channels.

Technology limitations

All of the above is great, but some of us have very little control over the website or tracking systems we have in place. This is going to be a challenge so I recommend focusing on the easy wins. What can you do on the most simple level to track success metrics? That could be the page view of a thank you page. This can still be reverse engineered as a metric to estimate sales value per form submission. If you know how many sales per month and how many forms you get in total, you can work back to see how many clicks are driving a form application and how much each form is costing. With a few calculations, you can figure out an average value per form. It may not be of the highest accuracy but it will help steer where you need to be spending your budgets to achieve results.

All in all, it can be a challenge and sometimes the set up and technology within your organisation may not be there yet. That doesn’t mean you stop! It means you find ways to get buy in from stakeholders and peers to put a focus on measurability.

If you could show them a way of understanding what marketing investment is actually driving sales and revenue, why would you not get buy in?

For help or advice on tracking your B2B projects through to sales, get in touch.

Rachel Mepham
With over 15 years’ experience in Digital Marketing, Rachel heads up the team at Digital Clarity. With a deep skill set in the Paid Search, Social Media and Analytics, Rachel is regarded by both clients and peers as one of the most experienced and prolific women in the UK digital space. Her approach and application to digital strategy planning has been used by some of the biggest brands as well as leading advertising and marketing agencies.
All of us @digitalclarity, like most of the nation that can, have been working f
All of us @digitalclarity, like most of the nation that can, have been working from home .
Through this challenging time, we are all adjusting to a new way or communicating. Those video conferencing with colleagues will sympathise with this excellent post on @ladbible via @kaekurd that nails those early days .
The world still turns, business still flows, keep safe
.
.
.
.
#wfh #workingfromhome #video #videoconference #confcall #conferencecall #conferencecalls #videoconferencing #digitalclarity

Posted 4 days ago.

All of us @digitalclarity, like most of the nation that can, have been working from home . Through this challenging time, we are all adjusting to a new way or communicating. Those video conferencing with colleagues will sympathise with this excellent post on @ladbible via @kaekurd that nails those early days . The world still turns, business still flows, keep safe . . . . #wfh #workingfromhome #video #videoconference #confcall #conferencecall #conferencecalls #videoconferencing #digitalclarity

×
COVID-19 may have one of the biggest impacts on businesses and individuals in ou
COVID-19 may have one of the biggest impacts on businesses and individuals in our lifetime - even among the negativity and misinformation, the business world still turns
.
At Digital Clarity, we care about you, our employees, friends, peers and clients - we want to make sure that in these uncertain times, there are some positives and ways to help your business in this extremely difficult situation. See the link in our bio
.
It's going to be a rollercoaster ride, there will be ups and downs and plenty of new challenges which you may not have come up against before
.
Keep safe, keep proactive and keep adapting
.
Good luck and remember, we will get through this
.
.
.
.
.
#digitalclarity #dontpanic #keepgoing #digitalmarketing #digitalconsultant #digitalmarketingagency #ppc #seo #digitalagency #digitalconsulting #b2b #b2bmarketing #b2bsales #winwin #ai #fintech #luxury #content #contentmarketing #keepgoing #keepcalmandcarryon

Posted 1 week ago.

COVID-19 may have one of the biggest impacts on businesses and individuals in our lifetime - even among the negativity and misinformation, the business world still turns . At Digital Clarity, we care about you, our employees, friends, peers and clients - we want to make sure that in these uncertain times, there are some positives and ways to help your business in this extremely difficult situation. See the link in our bio . It's going to be a rollercoaster ride, there will be ups and downs and plenty of new challenges which you may not have come up against before . Keep safe, keep proactive and keep adapting . Good luck and remember, we will get through this . . . . . #digitalclarity #dontpanic #keepgoing #digitalmarketing #digitalconsultant #digitalmarketingagency #ppc #seo #digitalagency #digitalconsulting #b2b #b2bmarketing #b2bsales #winwin #ai #fintech #luxury #content #contentmarketing #keepgoing #keepcalmandcarryon

×
In these uncertain times, it is hard when so much is out of our control
.
The qu
In these uncertain times, it is hard when so much is out of our control
.
The quote from Mandy Hale reminds us that sometimes rather than trying to find answers, we must live in the question
.
.
.
.
#uncertainty #uncertaintimes #stoicism #strength #livelife #keepgoing #nevergiveup #focus #wordsofwisdom #wordsofencouragement #covid #coronavirus #selfisolation

Posted 2 weeks ago.

In these uncertain times, it is hard when so much is out of our control . The quote from Mandy Hale reminds us that sometimes rather than trying to find answers, we must live in the question . . . . #uncertainty #uncertaintimes #stoicism #strength #livelife #keepgoing #nevergiveup #focus #wordsofwisdom #wordsofencouragement #covid #coronavirus #selfisolation

×
We met some great people at Cloud Expo Europe today
. 
We have recently helped s
We met some great people at Cloud Expo Europe today
. 
We have recently helped some wonderful Tech and Software companies - become great. In many cases, increasing enterprise and b2b sales by over 42%
.
Learn how we can be your competitive advantage .
Contact us now +441483 338 270 / link in bio
.
.
.
.
#b2bmarketing #digitalmarketing #digitalmarketingagency #socialmedia #ppc #seo #analytics #unifiedcommunications #uc #ai #b2bsales #securitysoftware #cloudexpoeurope #googleads #fbads #instamarketing

Posted 2 weeks ago.

We met some great people at Cloud Expo Europe today . We have recently helped some wonderful Tech and Software companies - become great. In many cases, increasing enterprise and b2b sales by over 42% . Learn how we can be your competitive advantage . Contact us now +441483 338 270 / link in bio . . . . #b2bmarketing #digitalmarketing #digitalmarketingagency #socialmedia #ppc #seo #analytics #unifiedcommunications #uc #ai #b2bsales #securitysoftware #cloudexpoeurope #googleads #fbads #instamarketing

×
Great to be amongst some of the leaders in AI, Cyber Security and IOT .
.
.
.
.
Great to be amongst some of the leaders in AI, Cyber Security and IOT .
.
.
.
.
#cloudexpoeurope #cloudexpo #cybersecurity #ai #iot #internetofthings #digitalclarity #b2b #b2bmarketing #b2bsales #excellondon #it #cloud #cloudcomputing #cloudserver

Posted 2 weeks ago.

Great to be amongst some of the leaders in AI, Cyber Security and IOT . . . . . #cloudexpoeurope #cloudexpo #cybersecurity #ai #iot #internetofthings #digitalclarity #b2b #b2bmarketing #b2bsales #excellondon #it #cloud #cloudcomputing #cloudserver

×
This International Womens Day, let's challenge stereotypes, fight bias, broaden
This International Womens Day, let's challenge stereotypes, fight bias, broaden perceptions and strive for a gender equal world.
.
.
.
#eachforequal #internationalwomensday #iwd2020 #iwd

Posted 2 weeks ago.

This International Womens Day, let's challenge stereotypes, fight bias, broaden perceptions and strive for a gender equal world. . . . #eachforequal #internationalwomensday #iwd2020 #iwd

×
Ahead of International Women’s Day this weekend, the team here @digitalclarity
Ahead of International Women’s Day this weekend, the team here @digitalclarity want to share “Be a lady they said”, a great depiction of the pressures put upon women daily.
.
.
.
#internationalwomensday #girlpower #iwd #iwd2020 
girlsgirlsgirlsmag.com
Words: Camille Rainville
Narrator: Cynthia Nixon
Director: Paul McLean 
Music: Louis Souyave 
Post: Mini Content
Producer: Claire Rothstein

Posted 3 weeks ago.

Ahead of International Women’s Day this weekend, the team here @digitalclarity want to share “Be a lady they said”, a great depiction of the pressures put upon women daily. . . . #internationalwomensday #girlpower #iwd #iwd2020 girlsgirlsgirlsmag.com Words: Camille Rainville Narrator: Cynthia Nixon Director: Paul McLean Music: Louis Souyave Post: Mini Content Producer: Claire Rothstein

×
Face reality as it is, not as it was or as you wish it to be
.
Jack Welch, a leg
Face reality as it is, not as it was or as you wish it to be
.
Jack Welch, a legend of American business who transformed General Electric (GE) into America's most valuable company, has died aged 84
. .
.
.
#rip #jackwelch #ge #neutronjack #business #leaders #generalelectric

Posted 3 weeks ago.

Face reality as it is, not as it was or as you wish it to be . Jack Welch, a legend of American business who transformed General Electric (GE) into America's most valuable company, has died aged 84 . . . . #rip #jackwelch #ge #neutronjack #business #leaders #generalelectric

×