Turning B2B Advertising into Actual ROI

Estimated Reading Time 8 minutes

Having worked on a vast number of B2B projects in my time, one of the biggest challenges is reporting on sales, revenue and ROI.

With digital marketing being one of the most measurable and transparent channels for promoting your business, it would seem that tracking sales should be straight forward. Unfortunately that isn’t always the case, so let’s break down some processes which may help.

Source tracking through CRM

First things first, are you tracking anything on your site? I hope the answer is yes but I have been surprised before.

If you are already tracking often it will be likely be a ‘phase one’ goal e.g. downloaded a document, filled in a contact form, applied for a quote. With all of these goals it’s likely you are not tracking an associated value. This can be tracked and reported but it will take some implementation.

When enquiry data is passed through to your CRM, how is it then tracked? Are you maintaining the referring source through the CRM process?

E.g.

Lead tracking example 1v2

We should therefore be able to capture a number of attributes:

  • Source
  • Campaign
  • Keyword
  • Device
  • plus more

By doing this you can monitor the journey of the lead within your CRM and associate it back to the initial source and even keyword that influenced the lead.

Long lead times

One of the most difficult aspects of B2B sales tracking is the extremely long lead time. If you are selling to large or enterprise businesses, even the approval process of a new supplier can take months, so the journey from initial enquiry to sale can be years. Then take into account that over that time there may be a number of marketing touch points. I.e.

A demo or intro is arranged and the sales process begins. But….

Lead tracking example 3

But it doesn’t end there.

Lead tracking example 4

The initial display ad which triggered the sale now seems like a distant memory! However, by tracking over time you should be able to tie the clicks to leads, leads to sales, and the sales to revenue. It’s just gonna take some time. Unfortunately, then trying to optimise that channel of marketing becomes irrelevant as you are a year on and many other factors could have changed.

You therefore need to choose your success metric and optimise based on that, be that brand exposure, interaction, first point of enquiry or qualified business lead.

Off site tracking

The biggest headache and gap in the measurability of goals and sales is off site activity. Whether that be PR, events and exhibitions or even traditional press ads. From a very transparent tracking system from digital advertising, visibility can be lost from offline marketing.

There is no simple fix for this, the main goal would be to try and get the target to re-engage. Get them tweeting specific hashtags at events – this demonstrates they have seen you. QR codes can be used to offer incentives or share information, digital assets rather than paper leaflets can be used and tracked, whatever can be done to get that prospective client into the CRM funnel – plan it!

Crunching data

It sounds simple, but often many of the answers for B2B’s and lead generation businesses comes down to good old fashioned data crunching. Spreadsheets, integration plugins, reporting tools, dashboards etc.. It may sound like death by data but if you get it right you can end up with a bespoke integrated ROI report. Tracking initial interaction ad cost, returning user ad costs and final conversion costs to sale, will give you a really good grip on how much you should be investing and into which blend of marketing channels.

Technology limitations

All of the above is great, but some of us have very little control over the website or tracking systems we have in place. This is going to be a challenge so Ii recommend focusing on the easy wins. What can you do on the most simple level to track success metrics? That could be the page view of a thank you page. This can still be reverse engineered as a metric to estimate sales value per form submission. If you know how many sales per month and how many forms you get in total, you can work back to see how many clicks are driving a form application and how much each form is costing. With a few calculations, you can figure out an average value per form. It may not be of the highest accuracy but it will help steer where you need to be spending your budgets to achieve results.

All in all, it can be a challenge and sometimes the set up and technology within your organisation may not be there yet. That doesn’t mean you stop! It means you find ways to get buy in from stakeholders and peers to put a focus on measurability.

If you could show them a way of understanding what marketing investment is actually driving sales and revenue, why would you not get buy in?

For help or advice on tracking your B2B projects through to sales, get in touch.

Rachel Mepham
With over 10 years’ experience in Digital Marketing, Rachel heads up the team at Digital Clarity. With a history in Paid Search (PPC) since before Google AdWords existed, Rachel is regarded by both clients and peers as one of the most experienced and prolific women in the digital space in the UK. Her approach and application to digital strategy planning has been used by some of the biggest brands as well the leading advertising and marketing agencies.
There are two types of people who will tell you that you cannot make a differenc
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed. .
.
.
#successquotes #successfulwomen #success #successprinciples #successmentor #digitalclarity #ppc #seo #analytics #socialmediamarketing #digitalagency #digitalmarketing #motivation #motivationalquotes #mondayquotes #mondaymotivation

Posted 1 day ago.

There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed. . . . #successquotes #successfulwomen #success #successprinciples #successmentor #digitalclarity #ppc #seo #analytics #socialmediamarketing #digitalagency #digitalmarketing #motivation #motivationalquotes #mondayquotes #mondaymotivation

×
Your ad can appear on Google at the very moment someone is looking for products
Your ad can appear on Google at the very moment someone is looking for products or services like yours.
Whether they’re on desktop or mobile, a well-timed ad can turn people into valuable customers. Learn more. .
.
.
#ppc #seo #google #googleads #marketingstrategy #digitalmarketing #digitalagency #digitalmarketingagency #ppcagency #seoagency #guildford #surrey #london #marketing #digitalclarity

Posted 2 weeks ago.

Your ad can appear on Google at the very moment someone is looking for products or services like yours. Whether they’re on desktop or mobile, a well-timed ad can turn people into valuable customers. Learn more. . . . #ppc #seo #google #googleads #marketingstrategy #digitalmarketing #digitalagency #digitalmarketingagency #ppcagency #seoagency #guildford #surrey #london #marketing #digitalclarity

×
“Big ideas come from the unconscious. This is true in art, in science and in a
“Big ideas come from the unconscious. This is true in art, in science and in advertising. But your unconscious has to be well informed, or your idea will be irrelevant. Stuff your conscious mind with information, then unhook your rational thought process.” ― David Ogilvy, Ogilvy on Advertising .
.
.
#madmen #admen #marketing #marketingdigital #digitalagency #digitalclarity #davidogilvy #davidogilvyquotes

Posted 4 weeks ago.

“Big ideas come from the unconscious. This is true in art, in science and in advertising. But your unconscious has to be well informed, or your idea will be irrelevant. Stuff your conscious mind with information, then unhook your rational thought process.” ― David Ogilvy, Ogilvy on Advertising . . . #madmen #admen #marketing #marketingdigital #digitalagency #digitalclarity #davidogilvy #davidogilvyquotes

×
Intuition is always right in at least two important ways;
- It is always in resp
Intuition is always right in at least two important ways;
- It is always in response to something.
- it always has your best interest at heart. #motivation #wordsofwisdom #thursdayquotes #mindfulness #instaquotes

Posted 1 month ago.

Intuition is always right in at least two important ways; - It is always in response to something. - it always has your best interest at heart. #motivation #wordsofwisdom #thursdayquotes #mindfulness #instaquotes

×
Another wonderful event hosted by @thesupperclubuk #entrepreneur #growthmindset
Another wonderful event hosted by @thesupperclubuk #entrepreneur #growthmindset #business #growth #thesupperclub

Posted 1 month ago.

Another wonderful event hosted by @thesupperclubuk #entrepreneur #growthmindset #business #growth #thesupperclub

×
This is not the end. This is the beginning. Well done lionesses #proud #england
This is not the end. This is the beginning. Well done lionesses #proud #england #lionesses #worldcup #football #soccer #girlpower #👏 #🏴󠁧󠁢󠁥󠁮󠁧󠁿

Posted 1 month ago.

This is not the end. This is the beginning. Well done lionesses #proud #england #lionesses #worldcup #football #soccer #girlpower #👏 #🏴󠁧󠁢󠁥󠁮󠁧󠁿

×
If you are not willing to risk the usual, you will have to settle for the ordina
If you are not willing to risk the usual, you will have to settle for the ordinary #motivation #wordsofwisdom #successquotes #wednesdaywisdom #wednesday #success #digitalclarity

Posted 1 month ago.

If you are not willing to risk the usual, you will have to settle for the ordinary #motivation #wordsofwisdom #successquotes #wednesdaywisdom #wednesday #success #digitalclarity

×
An excellent afternoon of information and insight on global prime markets #prime
An excellent afternoon of information and insight on global prime markets #primeproperty #superprimeproperty #superprime #savills #realestate

Posted 1 month ago.

An excellent afternoon of information and insight on global prime markets #primeproperty #superprimeproperty #superprime #savills #realestate

×